Customer Training

Customer Training Customer Training

Including the customers in the customer training process helps an organization enhance the customer experience and leaves a mark of trust, builds loyalty, encourages customer retention by building strong relationships with the customers. Customer training is not only an essential element that is highly recommended for enterprises operating in prominent sectors. But it’s more like a mandatory activity with long-term benefits that every firm should focus on. Properly-guided customer training benefits the company, in terms of customer loyalty and higher engagement. It also generates an immediate methodology to market products from other niches. Building a new client base is always tricky than retaining the existing ones. Customers get valuable product and service information, compliance, and policy-related information as part of the customer training. With MapleLMS customer training platform, you will have the capability to incorporate online manuals, walk-through demos, discussions, and videos all in a single platform.

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What do you gain?

Automated Process

Our innovative LMS integration system will effectively help you in automating repetitive tasks. Get hassle-free administration for your employee training and development where you can automatically grade tests with assignments.

Tracking

Effortlessly track trainees’ course completions and assignments, view & analyze the stages of course completion. Send reminders to your employees for finishing the assignments timely.

How can MapleLMS support Customer Trainings?

Excellent User-Interface

Our enhanced LMS UI feature enables you to effortlessly access and manage the platform smoothly.

Embedded Training

You can embed the training program in your product or portal and your customers can access the trainings from there without exposing the complete platform to them.

Single Product Multiple Features

Avail the advantages of brilliant UI, gamified learning, robust reporting, authoring tools, and a scale of other useful LMS features.

Learn Anywhere, Anytime, & on Any Device

With MapleLMS, you do not have to worry about “where,” “when” and how the trainings are imparted.

Track Reports Timely

Get a timely report of your customer with integrated analytics which will support you to track conveniently the learning patterns and understanding learning goals. 

FAQs -

MapleLMS is the best learning management system (LMS) for customer training. It trains customers to educate them on the new products, services, policies, and compliance of the organization. This helps gather information and understand the issues that customers face through surveys and feedback so that the user experience can be improved. As a result, customer satisfaction and retention are enhanced without much hassle.

A customer training LMS should have gamification for interactive learning, social and collaborative learning to share feedback (using Q&As, forums, chats, texts, emails, etc.), gather learning data through reports and analyze, deliver offline and online learning, online proctoring, e-commerce enabled platform for selling (products, content, services), branding and white-labeling LMS, merchandising with the best customer experience.

Customer training is educating customers on the newly launched products and services of the company. And also update them with the latest compliance and policies of the organizations for a smoother customer experience to win their loyalty and retain them for longer.

MapleLMS is the best LMS platform when it comes to outstanding customer training. It not only offers online training but also offline in-app learning even when there is no network connectivity. It offers reports and analytics to improve the learning experience. The AI tool assists in suggesting suitable courses to learners and remotely proctor assessments.