eCommerce LMS

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LMS for eCommerce Retail

The eCommerce and retail industry is booming with stiff competition as each of them try to outnumber their competitors with the best customer experience. From digital storefronts to in-store sales retailers and eCommerce companies strive to offer an omni-channel experience for attracting and retaining customers. The biggest challenge lies in training the retail staff to manage customers online, in-store, and through the helpline as retail staff is often not trained enough. Retail training using an eCommerce LMS helps retail staff to smoothly manage the high volume of customers through process automation. MapleLMS has an automated, Salesforce integrated, and centralized learning management system for quick onboarding, training auto-assignment for new hires, and continuing learning to existing employees for skill development.

Task Automation
Course auto-assignment ensures a quick and smooth employee onboarding experience. AI and automation minimizes manual tasks and enables employees to have history/interest/role-based learning paths.
Employee Retention
Fresh hires and existing workforce alike stay satisfied with seamless retail training. This motivates them to stay focused, motivated, and encouraged to continue learning for improved performance.
Smart Integrations
Streamline compliance training, campaign management, and seamless integration with Shopify for a better customer experience. BizLibrary and Salesforce integration with eCommerce LMS enriches course repository, and strengthens security and learning experience, respectively.

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Features & Benefits

Mobile-friendly LMS

In the Retail vertical, resources are employed across different locations and time zones. They get to learn irrespective of their location or device at their convenience using this responsive eCommerce LMS. The mobile app allows offline learning when the learner is out of the network coverage area, for a truly mobile experience.
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No-Cost Onboarding

Retail training through MapleLMS ensures a smooth and no-cost onboarding experience that encourages employee retention. Integration capabilities with Salesforce, other CRMs, AMS, EMS, HRMS, ERPs, etc., ensure auto-assignment of courses as soon as the users are registered within any of the connected systems.
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Gamified Learning Experience

Gamification allows retail employees to understand challenges and how to resolve them in the best possible way. They earn badges, leaderboards, and certifications while learning with fun. Simulation helps them put themselves in the customers shoes and remove the roadblocks to offer an omni-channel experience to the customer.
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One-stop Online Learning

AI proctoring smoothes the cheat-free online learning assessments while ensuring role-based course assignments to the retail staff. The eCommerce industry staff gets trained (for skill enhancement and to improve customer experience) in customer service, communication, stress and time management, conflict management, technology, and SEO.
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Reporting, Tracking, and Analytics

Track, report, and analyze your staff’s retail training metrics and automate emailing the auto-generated reports to decision-makers. Understand their weaknesses, strengths, progress, and current learning status from the analytics data which helps in improving future learning experiences.
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Retail-focused Courses

Employees can explore the vast content library to improve eCommerce staff’s skills. Retail courses are customer-centric and LMS eCommerce integration brings customer support teams close to the customers. BizLibrary integration brings more retail-focused courses for the eCommerce staff.
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