LMS for eCommerce Retail
The eCommerce and retail industry is booming with stiff competition as each of them try to outnumber their competitors with the best customer experience. From digital storefronts to in-store sales retailers and eCommerce companies strive to offer an omni-channel experience for attracting and retaining customers. The biggest challenge lies in training the retail staff to manage customers online, in-store, and through the helpline as retail staff is often not trained enough. Retail training using an eCommerce LMS helps retail staff to smoothly manage the high volume of customers through process automation. MapleLMS has an automated, Salesforce integrated, and centralized learning management system for quick onboarding, training auto-assignment for new hires, and continuing learning to existing employees for skill development.