Banner-Case Study Telecommunication


With rapidly shifting regulations, trends, devices, and technologies in the telecommunication industry, it is crucial to ensure that stakeholders have the right information to deliver a better customer experience. Considering the numerous protocols, layers, standards, hardware, and software involved – a telecom organization must pave the way to efficiently train the workforce with appropriate industry-compliant courses. An LMS for telecommunication ensures that the L&D team doesn’t get overwhelmed with onboarding, training, and assessment of employees or training of dealers, distributors, and vendors. An automated learning management system (LMS) systematically trains and manages the learning processes to unburden the admin staff.

  • AI-proctored online exams, certifications, and accreditation
  • Telecom-focused compliance training with SCORM, xAPI and AICC packages for shareable content creation
  • Customized branding, and white-labeling of LMS
  • Salesforce integrated LMS for unified learning using Single Sign-On (SSO)
  • Gamification for learner engagement
  • Advanced reporting and analytics for data-driven insights
  • E-commerce-enabled integrated LMS for content selling


Request a Demo

Features & Benefits of Telecommunication

Compliance Trainings

The telecommunication workforce needs training on the latest industry standards, best practices, and rules. MapleLMS delivers impactful compliance training involving data privacy rules, local laws for EPC compliance, data security, public safety, data privacy rules, FCC regulations, etc. within a Salesforce-integrated learning ecosystem.

Simplified Infrastructure Training

MapleLMS has an SSO-enabled (Single Sign-on), intuitive, and secure interface that delivers simplified infrastructure training to your telecom team on EPC, underground cables, data centers management, routers management, junction box, underwater cables, network towers, etc. for knowledge and skill enhancement.

Train Technical Team

AI-powered, role-based, automated-course suggestions help you deliver technical training to telecom staff. MapleLMS with SCORM, xAPI, and AICC supported content authoring tools enable you to create valuable content on transforming technologies utilized in sim cards, data centers, 4G to 5G, routers, cloud storage, load & performance testing, etc.

Facilitates Regulated Sales

MapleLMS not only allows you to create new learning material & deliver advanced training, but the built-in e-commerce module facilitates in selling the content and learning material. Telecom industry staff also get trained on pricing, data plans, service plans, latest offers, consistent global branding, updated FCC regulations, etc. using MapleLMS.

Standardized Training

This Salesforce-integrated LMS centrally manages and maintains service values while delivering standardized training to local subsidiaries, stores, branches, outlets and other facilities. The training, as well as content, can be customized depending on the individual requirements of the telecom organization.

AI-powered Learning System

AI-proctored online exams help in cheat-proof assessment, certification, and accreditation of stakeholders throughout their lifecycle (from pre-hiring assessment to onboarding and exit). AI also enables the LMS to understand the learners’ interests, roles, and learning history and recommend appropriate courses and learning paths for the future.

Gamification to Learn with Fun

Industrial training sessions are fun with points, badges, leaderboards, and certifications and accreditations upon course completion. MapleLMS platform offers a gamified interface to learn for telecom stakeholders and educate them with essential compliance requirements, industry standards and groom them professionally with continuing education.

Anywhere, Anytime and on Any device

MapleLMS is a flexible learning platform that enables online and network-independent offline learning for service support agents & technical support agents at their own pace across time zones and geographies on any device.